Q: Why am I being asked to verify my identity?
Q: How does the IDV process work?
A: We have partnered with Persona, a trusted third-party company, to handle the IDV process via their dedicated, online portal.
Q: Who is Persona, and why do you use them?
A: Persona is a reputable US company specializing in IDV. We chose them for their positive user experience, reliability, and commitment to privacy and security.
Q: What information will I need to provide?
A: Persona will prompt you to provide whatever information is required; typically, just an image of your government-issued identification (ID) and a selfie.
Q: How long does the process take?
A: The Persona process is designed to be quick and efficient, usually taking a few minutes. In some circumstances, our team may require up to an additional 10 business days to review and confirm your results.
Q: How does Persona protect my privacy and security?
We kindly request your cooperation in completing the IDV process. For more information, refer to the links provided or reach out to our support team. Thank you!